Friendly Staff and Doctor-19 Jun 2019
After meeting Lori and Dr. Mlakar I knew I had found the right place to have my rhinoplasty. They answered all my questions and addressed any concern I had. This was my first major surgery but I felt very pampered and at ease. Thanks to this wonderful team and Dr. Mlakar's expertise, I now have the nose I've wanted for a long time.
Received a facial from Dawn. She has an amazing touch. Love the products that she uses. Recommend to everyone (male or female) just to pamper yourself.
I am thrilled with the work that Dr Joe and Lori did. They're professional and personable. I had breast implant revision and tummy tuck. I healed quickly. My breasts are dramatically improved. The way he makes your new belly button completely hides the typical tell tale sign of a tummy tuck. Incisions are perfectly done. if you're not already sold, a tummy tuck can have a huge positive impact on your sex life & satisfaction because of everything below the belt indirectly being lifted! Thrilled!
What did you like about the way you were treated? - Everything! Always felt welcomed & important. Could not be happier w/my results & care.
Always made me feel like a priority & not an inconvenience. When I met w/Dr Joe I voiced concerns about procedures & my future weight lifting abilities. He assured me I would be well w/recovery & suggested an over the muscle approach.
"Dr. Joe took time to answer my questions and concerns. Other doctors I had consults with did not. Tina [patient care coordinator] was great at being there every step of the way!"
"Everyone was very nice and accommodating. All of my questions were answered, and everything they told me was true. There was no sugar coating or unrealistic expectations."
I had augmentation. I liked everything about the experience. Always felt welcomed & important. I chose Plastic Surgery Innovations from referrals and excellent reviews. I could not be any happier with my results & care.
Relaxing environment. Doctor even answered my call on a Sunday afternoon during my post-op phase.
The reason I selected Plastic Surgery Innovations? I went to a few doctors for consultations and they were trying to change my mind on the size I wanted- called a lot - very pushy
"Dr. Joe took extra time in surgery to make sure he got a great result"
You came highly recommended from a previous patient. I had inquired at a different doctor’s office for an augmentation, and my experience was less than desirable.
I felt like my desire to have an augmentation was completely supported at your office. All my questions were professionally answered and everyone treated me as a person, not just a patient spending money. I can’t stress enough how impressed I am with my entire experience with you all! JM
The honest care & continued follow up. Everyone with Dr Joe are warm friendly & very attentive
I am giving plastic surgery innovations 5 stars because this place is wonderful! I had went to another consultation at a different office located in Indianapolis and did not feel as welcomed and comfortable as I did with Dr. Mlakar and his staff. Dr. Mlakar is very patient, and listens to your wants/needs. He is very professional and made sure all of my questions were answered every time I seen him. He did a perfect job on my surgery, I couldn't have asked for better results. His staff is awesome and patient, every one there truly makes you feel like family. Plastic Surgery Innovation is excellent. Thank you Dr. Mlakar and staff for making me feel comfortable, and welcomed!
"Lori [patient care coordinator] was awesome. I felt comfortable and well educated by Dr. Joe and Lori at the same time."
"Dr. Joe-highly skilled, compassionate, and attentive. Thank you for being so patient with me, and for exhibiting such an outstanding bedside manner. Tina- Knowledgeable, patient, and kind. Thank you for answering all of my "many" questions. OR staff- great teamwork! Even though I do not really re-call your faces due to sedation, I do re-call feeling very comfortable and at ease. Thank you. Front desk- always responsive and welcoming. Atmosphere- serene, calming, and tranquil. Beautifully decorated with an amazing view!"
"Karen [patient care coordinator] was very personable and made me feel very comfortable about my upcoming surgery!"
"Non-judgemental attitudes. My questions were answered and the staff and Dr. Joe made sure I didn't walk out of the office unprepared. During my post-op and follow-up appointments, the staff was genuinely concerned for my well-being!"
“I was impressed from the first consultation to the last post surgery visit. All of the staff is professional and very friendly. Dr. Joe has amazing talent and is compassionate with the client. Tina made my experience perfect, she helped me every step of the way. Thank you.”
"Going into the process, I was very uneasy, but after talking with Dr. Mlakar, I became confident and comfortable"
"I loved that nothing felt rushed in the office"
"Everyone was very friendly, and made me feel at ease"
"I liked the genuine warmth and compassion of everyone"
I felt as if I was the only patient. Very personal. ALL the staff is friendly, and felt I had special attention. - MK
"Personal care and touch throughout the initial consultation all the way to surgery. I felt I was a person and not just a routine surgery. Lori [patient care coordinator] was thoughtful and nice!"
"I can't praise Dr. Mlakar enough for the beautiful job that he did on me to correct the botched surgeries I received in the past. Thank you, Dr. Joe!"
"You are truly a master of your craft. Thank you for your professionalism, knowledge, and commitment to improve my “self image”. Your staff performed perfectly, and the environment is beautiful. A wonderful experience. Thank you."
"Karen [patient care coordinator] was very helpful and friendly!"
"I really like how your office personnel always called me by name and greeted me as if they are happy to see me. Shannon [patient care coordinator] is exceptional at making your clients feel like and important. When I felt like I was rushed out of the surgery center after surgery, Lori [patient care coordinator]was right on top of that and was in contact with Inverness about that.
"I like that my surgery started on time, and the way everyone acted towards me the morning of my surgery. They were very caring, concerned, and super nice. Very professional."
"Dr. Mlakar and Lori [patient care coordinator] answered all of our questions, and even stayed after hours. We did not feel rushed at all. The staff is very friendly and professional."
"The office/staff are excellent. Everyone was always caring and concerned with my well being. Dr. Joe does excellent work. He also has a positive attitude and made sure I was 100% satisfied"
"The care was great, and if there was a problem, it was handled."
"Everyone was kind and attentive"
"I got to try on every different size of bra....10 times! until I decided! Thank you Lori [patient care coordinator]"
Everyone was very knowledgeable, and willing to sit and listen to my concerns, expectations, and answer multiple questions. It was very nice to get a follow-up call the next day"
" Office staff were very friendly and kind. Dr. Mlakar is very talented and also kind. The service is excellent. I could not have asked for a better experience."
"I was made to feel very comfortable at every appointment even though it could have been a very embarrassing situation. I was never made to feel that way!"
"Knowledgeable and friendly staff. Dr Joe answered all of the questions we had!"
"Dr. Joe had to help me on a Saturday night, and going that extra mile really makes me feel that I had a good outcome because I had a team that really cares!"
"Dr. Joe was always interested in my feelings"
"I never felt uncomfortable with any of the staff. They were very professional and made me feel at ease"
"The staff and Dr. Joe are kind, knowledgeable, caring, and down to earth everyday people like me. I felt like they respected me and my surgery choice"
"Dr. Joe before surgery made me feel so relaxed"
"I loved that this surgery was scheduled in conjunction with my other surgery. I loved at he did not just care about the results of his surgery- but cared about my overall health including my other surgery. He is a really kind man"
"It has been a year since my surgery, and I am very pleased with the results. Thank you for all of the care, before, during, and after surgery"
"I liked the kind, unhurried treatment, and there were no complications despite the delicate nature of the procedure"
"Everyone I've dealt with in the office has been outstanding! The personalized service and care was really remarkable!"
"Everyone was very polite and professional. They made you feel at ease!"
"I can't say enough great things about Dr. Joe, Lori [patient care coordinator] and the staff. They were understanding and caring. They didn't make me feel like another number or "customer", but rather a friend! Excellent work!"
"Both Lori [patient care coordinator] and Dr. Joe made me feel very comfortable. They were friendly and informative"
"Karen [patient care coordinator] is excellent, professional, kind, and has great bedside manner!"
"Dr. Joe was very patient with us, as well as very informative. I would definitely have other procedures done at this office"
"The wonderful nurses and incredible staff are very caring and helpful!"
"Karen [patient care coordinator] is wonderful! Her sweet, calm personality was very reassuring. Dr. Joe was so compassionate and gentle in helping me to not be afraid. Thank you both very much!"
"Tina [patient care coordinator] was absolutely outstanding!! The whole experience was personal- NOT clinical. Thank you so much for the outstanding service and care"
"The staff & Dr. Joe were incredible! Very thorough, friendly, and caring"
"I loved the personal attention from the doctor and the comfort level with the nurse I was assigned to"
"Dr. Mlakar was awesome, funny, and a great person! He has an outstanding staff, especially Tina [patient care coordinator]. They have such a positive impact not just in office, but for people's future lives. Her positive personality brings light to his office"
"All of you treated me as if I were a family member! I never felt hurried or rushed. All questions I had seemed important to you"
"The staff was great! Any questions that I had, they answered and called back when I had questions after my surgery. They didn't treat me as a patient, but like family!"
"The description of expected results were honest, and I was given good options. As a result, my surgery met and exceeded my expectations"
"Everyone was very pleasant and put a very personal touch on the process"
"I loved everything from beginning to end. I was treated amazing! And, I look great!"
"I liked that it was a very personal approach by all of the staff and the doctor. I never felt rushed"
"I loved the professionalism by the doctor and staff. I also liked the atmosphere of the office"
"I was well informed of what to expect from start to finish,. Everyone was warm and welcoming and made me feel extremely comfortable, like I was in good hands!"
"I liked that Dr. Joe did not give up on me when I thought my surgical situation was a lost cause. He was very patient and supportive in helping me get the results I wanted."
"The staff is very friendly. I am very pleased with my results and my experience"
"I liked that there was an open avenue for communication prior to surgery. I also wasn't pushed into anything I didn't want"
"I received a lot of information and definitely felt prepared before surgery. After surgery I felt like any concerns I had were immediately taken care of. In general, I just like coming to the office!"
"He spent plenty of time going over the procedure and what to expect after. Dr. Joe & the staff are kind and compassionate. I loved the whole experience"
"There was no judgement and I always felt taken care of"
"I felt that all of my questions were answered promptly and completely. There were no questions that were too insignificant. He was very caring"
"I felt I was treated with care and was given answers/info for all of the questions I asked. I was very comfortable!"
"The doctor would call personally to answer questions. The staff was AMAZING! Everything was prompt and personal!"
"Thank you for making me feel important and being sensitive to what I wanted to accomplish! I like that I was treated with respect and with no judgement!"
"The staff made me feel comfortable and welcome. They were very knowledgeable and answered all of my questions!"
"I felt like Dr. Joe was very caring and took his time with me to make sure I was happy"
"Dr. Joe and the staff were awesome!"
"I liked that the staff is well informed and friendly! But Dr. Joe and Tina [patient care coordinator] were an amazing team!"
"Everyone was very caring"
"It was all good! I felt very calm, and I trusted everyone"
"Everyone is very kind, thoughtful, caring, and smiling"
"I was treated like an intelligent adult. I was always seen promptly, and all of my questions were answered"
"Your entire staff was wonderful! Everyone was so nice and encouraging!"
"The staff is extremely kind, helpful, knowledgeable, patient, and pleasant!"
"I was always treated with respect and professionalism"
"Everyone in the office is friendly and personable. YThey go above and beyond to make sure your experience is a positive one!"
"Dr. Joe and Karen were wonderful, and made the experience as comfortable as possible!"
"Everyone is so informative and caring!"
"Dr. Joe and Lori were amazing! They made me feel so comfortable and answered all of my questions so truthfully. My experience was perfect from my initial phone call through my recent checkup!"
"I felt like it was confidential and safe, and the people I worked with were SO! kind and helpful!!"
"I live in Chicago and have access to many well known Plastic Surgeons, and would choose Dr. Joe any day over them. His bed-side manner along with caring and professional staff are so worth the extra drive. Will have other surgeries here in the future!"
"The care you take with your patients is exceptional. The quality of time Dr. Joe and Lori spent with me, to make sure all of my questions were answered, was greatly appreciated!"
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